Online Service Centre

Overview
The REACH Online Service Centre (OSC) is a web-based portal that makes it easy for you to do business with REACH.

Unlike many other customer service portals, the REACH OSC is truly integrated with our backend environment, enabling you to manage your end-customers based on accurate and real-time data.

The OSC is highly customisable to meet the individual requirements of various user groups within your organisation. It allows access to online functionality and content to be tailored to fit your internal operating model. The OSC creates a flexible, self-service environment that is accessible anytime, anywhere.

The REACH Online Service Centre operates in a secure and redundant environment to guarantee availability. In addition, the platform is supported 24x7 by our Technical Service Centre. It also has a sophisticated built-in online help function.

Features & Benefits
The REACH OSC currently offers the following features:

REACH Service Information – Developing End-to-End Solutions Made Easy

• Access to a full range of product information and sales collaterals, fact sheets, presentations, technical information, coverage maps. All downloadable in standard formats.
• Customised content and documentation can be uploaded to further support your users.
• Summary of all REACH contacts for your easy reference.

Trouble Ticket Management – Full Visibility of Ticket Status

• Manage all aspects of trouble ticketing online, ability to enter and/or view trouble tickets.
• Real-time visibility of the resolution process.

Order Management – Streamlining the Ordering Process

• Manage all aspects of order management online, ability to enter and/or view orders.
• Real-time visibility of the activation process.

Local Loop Services – Simplify Your Local Loop Management

• Provides budgetary Local Loop pricing instantly.
• Leverages REACH's unique expertise and relationships in managing local access suppliers in the Asia-Pacific region.

Network and Service Performance – Your online Looking Glass

• View throughput for your GIA, ATM, FR and IP VPN services.
• View network statistics and performance such as latency, packet delivery and routing.
• Looking Glass function for IP based services.